Water Department
The Sheffield Village Water Department is licensed by the Ohio EPA. We are located at 4480 Colorado Ave. in Sheffield Village.
Office hours Monday – Friday 7:30 to 3:30 pm.
Office phone number is 440-949-6210.
Emergency or off hours 440-949-6155.
Water Payments
All water/sewer bills are sent monthly for actual consumption from the previous month. All bills have a due date of the 15th.
Penalty Assessed: A fee will be assessed to your account for any returned item.
There is a 3.25% convenience fee (minimum $2.95) on all credit/debit card and paypal transactions
- Mail to: 4480 Colorado Ave., Sheffield Village, Ohio 44054
- In person at the Water Department Office (4480 Colorado Avenue, Sheffield Vlg, Oh. 44054)
- Night Drop Box at the Water Department Office
FAQ for water bills
What does the water bill include?
Water bills consist of charges for water, sanitary sewer if applicable, storm water fee, and a technology fee.
How can I pay my bills?
Payments can be made using an ACH account (through your bank), and in the night drop box at the water department office. You may also pay online using a credit/debit card. Payments with credit/debit cards are subject to a use fee.
Who should I talk to if I have any questions?
The fastest answers can be obtained by calling the water department direct at (440)949-6210, the administrative assistants can answer most questions directly.
Who should I call if I have an emergency?
During standard working hours (7:30am – 3:30pm) call 440-949-6209. After working hours call the Police Department line (440-949-6155) and the proper personnel will be contacted
What should I do if I have low water pressure?
Check different outlets for pressure (tub spout, utility tub, outside faucet). If the pressure is different from sinks, clean diffuser screen at sink faucet and try again. If pressure/volume problems persist call the water department office.
Water Monitoring and Testing
The Utilities Department monitors chlorine levels in the system 24 hours a day, 7 days a week.
The water supply is sampled according to Ohio EPA requirements.
Every month 5 bacteria samples are taken as well as periodic lead and copper, disinfectant byproducts and chlorine samples.
Backflow Prevention
All Commercial and Residential backflow test results must be submitted to BSI Online. To register and submit your backflow test results, contact BSI Online:
What is backflow?
Backflow is a reversal of the normal direction of flow within a piping system. A backflow preventer is a device that is installed on a piping system that allows water to flow in one direction but never in the opposite direction. Its sole job is to prevent drinking water from being contaminated due to backflow.
What is the law?
Ohio Administrative Code Chapter 3745-95 requires public water suppliers to protect their water systems from cross-connections and prevent backflow situations. Public water suppliers must perform cross-connection control inspections of their water customers’ property to evaluate cross-connection hazards and ensure containment devices are tested annually.
Residential Compliance
All residential irrigation systems must have an approved, testable device that is tested annually (before June 30th), and the results sent to BSI Online. All irrigation systems must have a Pressure Vacuum Breaker (PVR).
Commercial Compliance
All commercial properties are required to have a Reduced Pressure (RP) device on the domestic water service. All fire systems require a Double Check Valve (DCV). All backflow devices must be tested annually, and the results sent to BSI Online.
