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Water

Sheffield Village Water Department

The Sheffield Village Water Department is licensed by the Ohio EPA.  

Sheffield Village Service Line Inventory - Please contact our office to view or receive a copy of the inventory.

  • The Water Department is located at 4480 Colorado Ave. in Sheffield Village. 
  • The office hours are Monday through Friday 7:30 am to 3:30 pm.
  • Questions concerning water service including start and termination can be answered by contacting the main office at 440-949-6210 during regular business hours.
  • Emergency and off-hours contact 440-949-6155.
  • All water/sewer bills are sent monthly for actual consumption from the previous month.  All bills have a due date of the 15th.

Payments are accepted by:

 Penalty Assessed:  A fee will be assessed to your account for any returned item

 There is a 3.25% convenience fee (minimum $2.95)  on all credit/debit card and paypal transactions

  • Mail to: 4480 Colorado Ave., Sheffield Village, Ohio 44054
  • In person at the Water Department Office (4480 Colorado Avenue, Sheffield Vlg, Oh. 44054)
  • Night Drop Box at the Water Department Office

 

Frequently asked questions for water bills:

What does the water bill include?  Water bills consist of charges for water, sanitary sewer if applicable,  storm water fee, and a technology fee.

How can I pay my bills?  Payments can be made using an ACH account (through your bank), and in the night drop box at the water department office. You may also pay online using a credit/debit card.  Payments with credit/debit cards are subject to a use fee.  

Who should I talk to if I have any questions?  The fastest answers can be obtained by calling the water department direct at (440)949-6210, the administrative assistants can answer most questions directly.

Who should I call if I have an emergency?  During standard working hours (7:30am - 3:30pm) call   440-949-6209.  After working hours call the Police Department line (440-949-6155) and the proper personnel will be contacted.

What should I do if I have low water pressure?  Check different outlets for pressure (tub spout, utility tub, outside faucet).  If the pressure is different from sinks, clean diffuser screen at sink faucet and try again.  If pressure/volume problems persist call the water department office.

Download the following forms from our document library:

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BACKFLOW PREVENTION:

All Commercial and Residential backflow test results must be submitted to BSI Online.  To register and submit your backflow test results, contact BSI Online:

Testing Company Support:  1-800-414-4990 or bsionline@backflow.com

What is backflow? Backflow is a reversal of the normal direction of flow within a piping system.  A backflow preventer is a device that is installed on a piping system that allows water to flow in one direction but never in the opposite direction.  Its sole job is to prevent drinking water from being contaminated due to backflow.

What is the law?

Ohio Administrative Code Chapter 3745-95 requires public water suppliers to protect their water systems from cross-connections and prevent backflow situations.  Public water suppliers must perform cross-connection control inspections of their water customers' property to evaluate cross-connection hazards and ensure containment devices are tested annually.

How to comply:

Residential Compliance- All residential irrigation systems must have an approved, testable device that is tested annually (before June 30th), and the results sent to BSI Online.  All irrigation systems must have a Pressure Vacuum Breaker (PVR). 

Commercial Compliance- All commercial properties are required to have a Reduced Pressure (RP) device on the domestic water service.  All fire systems require a Double Check Valve (DCV).  All backflow devices must be tested annually, and the results sent to BSI Online.

 

 


 

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