Water Department
The Sheffield Village Water Department is licensed by the Ohio EPA. We are located at 4480 Colorado Ave. in Sheffield Village.
Office hours Monday – Friday 7:30 to 3:30 pm.
Office phone number is 440-949-6210.
Emergency or off hours 440-949-6155.
Offices closed weekends and holidays.
Kim Ackerman
Water Secretary
Water Payments
All water/sewer bills are sent monthly for actual consumption from the previous month. All bills have a due date of the 15th.
Payment Options Include:
- Mail to: 4480 Colorado Ave., Sheffield Village, OH 44054.
- Paid in person at our office or placed in the night deposit box, located at 4480 Colorado Ave.
- Paid electronically through your bank.
- Paid online using credit/debit card or PayPal products. A convienence fee of 3.25% of the bill being paid (minimum $2.95) will be applied. There is no electronic check (ACH/EFT) fee, but there will be a penalty assessed to your account for any returned item.
FAQ for water bills
What does the water bill include?
Water bills consist of charges for water, sanitary sewer if applicable, storm water fee, and a technology fee.
How can I pay my bills?
- Mail to: 4480 Colorado Ave., Sheffield Village, OH 44054.
- Paid in person at our office or placed in the night deposit box, located at 4480 Colorado Ave.
- Paid electronically through your bank.
- Paid online using credit/debit card or PayPal products. A convienence fee of 3.25% of the bill being paid (minimum $2.95) will be applied. There is no electronic check (ACH/EFT) fee, but there will be a penalty assessed to your account for any returned item.
Who should I talk to if I have any questions?
The fastest answers can be obtained by calling the water department direct at (440)949-6210, the administrative assistants can answer most questions directly.
Who should I call if I have an emergency?
During standard working hours (7:30am – 3:30pm) call 440-949-6209. After working hours call the Police Department line (440-949-6155) and the proper personnel will be contacted
What should I do if I have low water pressure?
Check different outlets for pressure (tub spout, utility tub, outside faucet). If the pressure is different from sinks, clean diffuser screen at sink faucet and try again. If pressure/volume problems persist call the water department office.
Water Monitoring and Testing
The Utilities Department monitors chlorine levels in the system 24 hours a day, 7 days a week.
The water supply is sampled according to Ohio EPA requirements.
Every month 5 bacteria samples are taken as well as periodic lead and copper, disinfectant byproducts and chlorine samples.
Neptune My360
Neptune My360 Customer Portal provides Sheffield Village water customers with a convenient, proactive way to monitor their water usage 24/7. Neptune 360 is web-based to work on all devices.
Water customers can see how much water they use with easy-to-read charts and graphs. Users can set water thresholds and out of town alerts. To get started, please click on the link below.
Please see the 2025 Water Quality Report for further water testing information.
Backflow Prevention
All Commercial and Residential backflow test results must be submitted to BSI Online. To register and submit your backflow test results, contact BSI Online:
What is backflow?
Backflow is a reversal of the normal direction of flow within a piping system. A backflow preventer is a device that is installed on a piping system that allows water to flow in one direction but never in the opposite direction. Its sole job is to prevent drinking water from being contaminated due to backflow.
What is the law?
Ohio Administrative Code Chapter 3745-95 requires public water suppliers to protect their water systems from cross-connections and prevent backflow situations. Public water suppliers must perform cross-connection control inspections of their water customers’ property to evaluate cross-connection hazards and ensure containment devices are tested annually.
Residential Compliance
All residential irrigation systems must have an approved, testable device that is tested annually (before June 30th), and the results sent to BSI Online. All irrigation systems must have a Pressure Vacuum Breaker (PVR).
Commercial Compliance
All commercial properties are required to have a Reduced Pressure (RP) device on the domestic water service. All fire systems require a Double Check Valve (DCV). All backflow devices must be tested annually, and the results sent to BSI Online.
