Water

Sheffield Village Water Department

The Sheffield Village Water Department is licensed by the EPA.  

  • The Water Department is located at 4480 Colorado Ave. in Sheffield Village. 
  • The office hours are Monday through Friday 8:00 am to 4:00 pm.
  • Questions concerning water service including start and termination can be answered by contacting the main office at 440-949-6210 during regular business hours.
  • Emergency and off-hours contact 440-949-6155.
  • Water bills are payable monthly but are read quarterly.

Payments are accepted by:  

  • Mail to: PO Box 75610, Cleveland, Ohio 44101-4755
  • In person at the Water Department Office (4480 Colorado Avenue, Sheffield Vlg, Oh. 44054)
  • Night Drop Box at the Water Department Office
  • Direct checking withdrawal 

Frequently asked questions for water bills:

Why is my water bill lower this month?  The new water bill system will level your payments over the quarter.  The current billing system does not have enough data to accurately predict how much water you will use over the quarter.  To start the new billing process, the data used to determine the billing amount is the quarterly billing charges based on the minimum usage.  This may not reflect your billing total correctly.  The amount of the actual reading bill will balance the account.  Moving forward, we will use this amount to approximate the billing for the next monthly readings and quarterly cycle.  Many users experience higher bills during the reading bill.  As more data is entered into the system the bills should level across the quarterly bill.

Why are there two estimated billings during the quarter?  We do not have the ability to read bills monthly now.

What does the water bill include?  Water bills consist of charges for water, sanitary sewer if applicable, and a storm water fee.

How will bills be configured moving forward?  After a reasonable time, the data will provide a much clearer usage for each account.  The estimated bill months are added to the reading month and any over or under payments are indicated on the quarterly reading bill.  Since quarterly reading bills are actual reads, the data delivered is actual consumption used for the account.

How can I pay my bills?  Payments can be made using an ACH account (through your bank), and in the night drop box at the water department office. You can also pay over the phone using a credit card.  Payments with credit cards are subject to a use fee.  An upcoming feature that will be offered is an online customer payment portal.  More details on this new feature will be shared as they become available.  The quarterly reading bill shows total cost for each service, based on water consumption for that quarter and the balance owed or credit balance based on the actual consumption for the quarter.

Who should I talk to if I have any questions?  The fastest answers can be obtained by calling the water department direct at (440)949-6210, the administrative assistants can answer most questions directly.

Who should I call if I have an emergency?  During standard working hours (8am to 4pm) call 440-949-6209.  After working hours call the Police Department line (440-949-6155) and the proper personnel will be contacted.

What should I do if I have low water pressure?  Check different outlets for pressure (tub spout, utility tub, outside faucet).  If the pressure is different from sinks, clean diffuser screen at sink faucet and try again.  If pressure/volume problems persist call the water department office.

Download the following forms from our document library:  

NOTE: Applicant must come to the Water Department with proper photo identification to start water service.

BACKFLOW PREVENTION:

What is backflow? Backflow is a reversal of the normal direction of flow within a piping system.  A backflow preventer is a device that is installed on a piping system that allows water to flow in one direction but never in the opposite direction.  Its sole job is to prevent drinking water from being contaminated due to backflow.

How to comply:

Residential Compliance- All residential irrigation systems must have an approved, testable device that is tested annually and the results sent to the Sheffield Village Water Department.  All irrigation systems must have a Pressure Vacuum Breaker (PVR). 

Commercial Compliance- All commercial properties are required to have a Reduced Pressure (RP) device on the domestic water service.  All fire systems require a Double Check Valve (DCV).  All backflow devices must be tested annually.

 

 


 

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